TRAX-IT® Software F.A.Q
Here are some Frequently Asked Questions we receive for our Slaughterhouse Software, Warehouse/3PL Software, and Meat/Food Processing Software
- How much does your system cost?
Because our software is modular (Modular programming is a software design technique that emphasizes separating the functionality of a program into independent, interchangeable modules, such that each contains everything necessary to execute only one aspect of the desired functionality) and can be customized, our pricing varies according to your specific needs, and the modules and level of customization that you need. The best way to get budgetary pricing from us, is to contact us with your basic company information. The information should include, your size, type of operation, and the specific issues that you want our software to manage, including your functional requirements and reporting needs. With this information we can give you a budgetary estimate based on similar systems that we have implemented for existing customers.
- Does that selling price include the installation and training?
Yes, our selling price includes the installation and training that you will need to get you up and running, as well as after sales software maintenance and support for a period of 6 months from the system installation date. After the first 6 months, on going software maintenance and support is included with our annual software maintenance and support agreement.
- What services is included in the selling price?
With the initial selling price, you will receive systems analysis, and software customization services, and the implementation and support services, which include the installation, testing, training, and ongoing software maintenance and support. The support services are provided using the phone, email, and the internet.The services that would not be included, would be the systems analysis and programming services that would be required to add additional functions and features to the software, which were not included in the original contract.
- Is hardware included in the price?
Hardware is not included in the software selling price. We can provide the production and inventory management devices that our software runs which we will quote for a fixed price. If you purchase the hardware from us, then we will support your use of the hardware, as well as your use of the software. If you choose to make the hardware purchases on your own, then we will give you a list of the hardware requirements, but we will not support your use of the hardware.
- How long does implementation of the software system take?
The implementation time varies per system, and depends mostly the number of modules, and the available time that you and your staff have for your training and the data setup, which is required to start the system.Generally, a small size system, such as one that manages packing, inventory, sales and warehouse management would take 4 to 6 months, while larger systems, with more modules, tend to take from 8 to 12 months.
- Is your software system cloud based?
No, our database is installed on one of your inhouse servers, and our software runs either in a client server configuration, or can use Windows terminal services.
- Can your software integrate with our existing system?
In most cases yes, depending on what software you are using.We currently can integrate with Microsoft Dynamics, Quickbooks Desktop, QuickBooks Online, Business Vision, Sage 50 Canada, Sage 50 USA, and any software which has an application programming interface (API).
- Do you service plants outside of North America?
For the moment, we only sell our software outside of North America if we can partner with a local software / hardware company, who would to provide the hardware and the ongoing frontline support to the customer, during their hours of operation. We would train the partner to provide the frontline support, and provide them with backup support. We would also work with the partner remotely to do the initial installation, testing and training.
Since we are located in eastern Canada, our regular support hours are from 7 am to 8 pm EST, by phone, internet and email. Outside of these hours, our support is by email only.
Get In Touch
For further information on our software and services, please visit our software page, or you can contact us
for information or to schedule an online demo.
ADDRESS:
7000 Cote de Liesse Road, #200
St-Laurent, QC,
Canada H4T 1E7
PHONE NUMBERS:
Tel: (514) 736-1996
Toll-Free: 1 (866) 736-1996
Fax: (514) 736-2679
EMAIL:
info@merit-trax.com
Copyright Merit-Trax Technologies 2018 Privacy and Terms of Service